But if your mouse is a wire mouse, the mouse is broken. Sometimes the wireless mouse cursor jump randomly, it’s possible the AP router AP router and receiver use the same frequency or a battery low problem will cause the receiver frequency to be affected. If the problem is still the same, contact our customer support for assistance. Don’t have an account? Please fill in a complete birthday Enter a valid birthday. Unfortunately, we do not offer global warranty on our products. Enter the code below and hit Verify.

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The mouse is 2.


Do I need to install a driver? Black Optical Mouse from Genius is designed to provides you the kind of accuracy you desire without making you compromise on comfort or ergonomics. If yes, move the AP router farther away from receiver, and also move the mouse closer to receiver. Let gfnius wish you a happy birthday! Sometimes when I turn on the mouse, underneath, the LED lights are on, but mouse does not work, why?

Is there anything I can do? But if it is not a wireless mouse, the mouse is broken. Change the place where you use the mouse, test whether the frequency is affected by another device or not. Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance.


Genius NAVIGATOR RBT Optical Mouse- Black | Souq – UAE

Any item with “FREE Shipping” label on the search and the product detail page is eligible and contributes to your free shipping order minimum. Day 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Month January February March April May June July August September October November December Year Please try to change a new battery first if needed. If yes, there is no need to install a driver.

How do I know if the Bluetooth is working or not? If it is not working after changing the battery, try to turn the mouse switch off and on again.

You can get the remaining amount to reach the Free shipping threshold by adding any eligible item to your cart. How do I solve this? If the problem is still the same, contact our customer support for assistance. Some devices have additional buttons and you need to install the driver, but for those models, you do not need to install the driver if you do not want to use the additional buttons.

Genius Navigator RBT Bluetooth Laser | Asianic Distributors Inc. Philippines

Unfortunately, we do not offer global warranty on our products. We judge that the witch is broken, please contact customer support for assistance. Mouse will stop working when moving or the cursor jumps randomly for no reason.


Check if your device is a plug-n-play device or not. Check if your laptop recognizes the mouse or not in the Device Manager.

Can you send me the driver? You can log in into your Amazon account and generate a Amazon ggenius label. If you cannot find the driver on our website that is higher than your OS, that means there is no driver compatible with your O. I need a service manual to check for gfnius problems, so can repair it ourselves. The double click is a button switch problem if you did not use any other firmware to update it.

Try to change the battery first. Feedback We appreciate your feedback for your Genius product user experience Support geniusnet.

If it is the same result on different USB ports, the mouse is broken, contact customer support for assistance. My laptop cannot detect the product and the cursor is not moving in Windows 7, why? The supported OS is always shown g820bt the package.